Terms and Conditions

In these Terms and Conditions “we, our, us” refers to Vietnam Visa Office (Vietnam-Visa.org)

ACCEPTANCE OF TERMS

If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website contents and services for illegal purposes, and will respect all applicable laws and regulations of Vietnam. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information without permission.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION

Vietnam-Visa.org reserves the right to change any part of this agreement without prior notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions in this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

VOCABULARY
 
Date format: dd/mm/yyyy - 12th June 1980
Time Zone: Vietnam standard time - GMT +7
Working days: All week days except Saturday and Sunday.
Working hours: 8.00 AM to 16.00 PM every working days.
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 1 month multiple entry visa means - you are allowed to enter / exit Vietnam multitple times from the date of arrival provided during the application process plus 30 calendar consecutive days.

CANCELLATIONS AND REFUNDS

We run No-refund policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application with Vietnam-Visa.org that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.
 
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Vietnam-visa.org cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.
 
All the fees will be refunded in case your application is declined.

PROCESSING TIME

Processing time for arranging pre-approved letter offered by Vietnam-Visa.org is based on processing time provided by Da Nang Tourism Company, under normal circumstances, which is 2 – 3 working days. Processing time will be starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.

Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. vietnam-visa.org is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

DISCLAIMERS
 
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined. In this case, we will refund you the full amount paid to us.

 
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.


* Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact the us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants' part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 2-3 working days, so it is recommended that applicants check the approval letter carefully before the trip.

The letter of approval is not issued separately for each application, and in many cases, it is issued on a shared basis for all applicants. If you have special request for a separate letter of approval, please email us at: info@vietnam-visa.org, Vietnam-visa.org is not to be held accountable for any problems arising from the group approval letter.


We also reserve the right to refuse to any visa requests.

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